Clear, Fair Terms for Modern Business

Terms of Service Agreement

This Agreement outlines the comprehensive terms governing your use of LyraPay's financial management platform and associated services. By accessing or using LyraPay, you confirm your acceptance of these terms.

Acceptance and Overview

Your continued use of the LyraPay platform constitutes your agreement to these Terms of Service. This document clarifies the scope of services provided and the responsibilities of both LyraPay and its users.

User Eligibility and Accounts

LyraPay services are intended for businesses and require users to meet specific eligibility criteria, including business verification. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Updates and Notifications

LyraPay reserves the right to update these terms periodically to reflect service improvements or regulatory changes. We will provide timely notifications of any significant changes, and your continued use signifies acceptance of the revised terms.

Platform Services and Usage Rights

This section details the services LyraPay provides and your rights regarding the use of our platform and its features. Our platform is designed to offer robust payment processing, expense management, corporate card services, and advanced financial analytics.

Permitted Uses and Features

You are granted a non-exclusive, non-transferable right to use the LyraPay platform for your internal business operations, in accordance with the features and functionalities provided. This includes access to our automated expense logging, real-time transaction tracking, and customizable reporting tools.

Service Availability and Maintenance

While LyraPay strives for continuous service availability, scheduled maintenance and unforeseen disruptions may occur. We commit to transparent communication regarding service status and to restoring full functionality as quickly as possible.

API Integrations

For businesses utilizing our API, terms related to API usage, data security, and integration guidelines are also covered, ensuring secure and compliant connectivity with your existing systems.

User Responsibilities and Acceptable Use

Your active participation is key to a secure and effective LyraPay experience. This section outlines your responsibilities and defines acceptable use of our platform.

Account Security

You are solely responsible for safeguarding your LyraPay account and password. Immediately notify us of any unauthorized use or security breaches.

Prohibited Activities

Actions that disrupt service, violate laws, or compromise data security are strictly prohibited. This includes, but is not limited to, fraudulent activities, unauthorized access attempts, and distributed denial-of-service attacks.

Data Accuracy and Compliance

Users must ensure the accuracy of all information provided to LyraPay and comply with all applicable local, national, and international laws and regulations related to financial data and privacy.

Payment Terms and Billing Policies

This section clarifies the financial aspects of using LyraPay, including pricing, payment procedures, and policies regarding billing and refunds.

Service Pricing and Billing Cycles

LyraPay's service fees are outlined in your specific service agreement. Billing cycles are typically monthly, with invoices issued at the beginning of each cycle, payable within the stipulated period.

Late Payments and Suspension

Failure to make timely payments may result in late fees or, in continuous cases, temporary suspension of services until the outstanding balance is settled.

Refunds and Disputes

Refund policies are defined by the nature of the service and are typically processed within 30 days of approval. Any billing disputes must be submitted within 60 days of the invoice date.

International Currency and Tax

For international clients, all transactions are processed in GBP unless otherwise agreed. You are responsible for any applicable taxes, duties, or government levies associated with your use of LyraPay services.

Service Limitations and Liability

This section defines the scope of LyraPay's liability and certain disclaimers regarding service availability and performance.

Uptime and Disclaimer

LyraPay aims for high availability but does not guarantee uninterrupted service. We are not liable for losses due to force majeure events or circumstances beyond our reasonable control.

Limitation of Damages

In no event shall LyraPay be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Indemnification

You agree to indemnify and hold harmless LyraPay, its affiliates, and their respective officers, directors, employees, and agents from any claims arising out of your misuse of the platform or violation of these terms.

Dispute Resolution and Governing Law

All disputes arising under these terms will be resolved through good-faith negotiation, and if unsuccessful, through arbitration in London, United Kingdom. These terms are governed by the laws of England and Wales.